Bilbao City View

Legal notice and privacy policy

Pursuant to Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, and for the purposes of transparency, we hereby provide all users of this website with the following information: The company responsible for the website is: BILBOKO HIRIBUS JASANGARRIA S.L. Registered office: Calle Tellaetxebidea 3, Bilbao, 48015. Corporate Tax ID (CIF): B-95960308. E-mail: Customer service office: C/ Licenciado Poza 8, Bilbao


1. Introduction

This legal notice and privacy policy regulates the terms and conditions of use for the website The individual (hereinafter “the user”) accessing the page to view information and purchase the services available on declares that they are of legal age (over 18) and are legally qualified to purchase the services offered through the website and to use them in accordance with the general terms and conditions, which must be accepted before completing the purchase process and which the user expressly declares that they understand and accept. If a minor purchases these services, the company shall not be held liable and the minor and their parents or guardians shall be liable for any related expenses.

2. Access to and use of the website.

Any individual accessing this website shall be acting as a user and agrees to strictly observe and comply with the provisions outlined herein and with any other applicable legal provisions. Once a product has been selected on and the user has entered their personal data, following the steps indicated on the site, the purchase of the selected services is completed by processing the payment through the website. The user agrees to not use this website for fraudulent purposes, nor to engage in any conduct that may damage the image, interests or rights of BILBOKO HIRIBUS JASANGARRIA S.L. Should the user breach the terms of use of this website, or should the company reasonably suspect that the user is breaching said terms, BILBOKO HIRIBUS JASANGARRIA S.L. reserves the right to limit, suspend or end the user’s access to the website by adopting any technical measures required to that end. BILBOKO HIRIBUS JASANGARRIA S.L. shall not be liable for any information published on its website if it has been tampered with or added by a third party without the company’s consent. BILBOKO HIRIBUS JASANGARRIA S.L. shall not be held liable for any content, commercial activity, product or service that is accessed via links, directly or indirectly, through its website. Unless stated otherwise, any links on the website are merely informative and should not be construed as a suggestion, invitation or recommendation. These links do not represent any kind of connection between BILBOKO HIRIBUS JASANGARRIA S.L. and any individual or company that uses said links to access websites which are not operated by BILBOKO HIRIBUS JASANGARRIA S.L. BILBOKO HIRIBUS JASANGARRIA S.L. reserves the right to unilaterally remove links from its website at any time. BILBOKO HIRIBUS JASANGARRIA S.L. provides its services and content continuously, employing all technical means at its disposal to satisfactorily deliver said services and contents. BILBOKO HIRIBUS JASANGARRIA S.L. shall not be held liable for any damages of any nature that may arise from the lack of availability and/or technical continuity of this website. BILBOKO HIRIBUS JASANGARRIA S.L. will take all necessary actions to resume its services in the event of a technical fault.

3. Liability.

BILBOKO HIRIBUS JASANGARRIA S.L operates this website, offering services to users visiting BILBOKO HIRIBUS JASANGARRIA S.L shall be held harmless, to the fullest extent permitted by law, for any damages of any nature resulting from the lack of availability or continuous functioning of the website or services, or from any fraudulent use that users may attribute to the website or services, or from any problems accessing the various pages of the website or the pages where services are made available. BILBOKO HIRIBUS JASANGARRIA S.L. shall not be liable for any damages of any kind resulting from the use of the service and content by users or from the lack of veracity, validity and/or authenticity of the information provided by users to other users about themselves, particularly but not exclusively for damages of any kind resulting from the impersonation of a third party by a user in any communication undertaken via

4. Industrial and intellectual property rights

The texts, images, brands, graphs, logos, software files, colour scheme, structure, selection, layout and display of the content on belong to BILBOKO HIRIBUS JASANGARRIA S.L. and may not be reproduced, distributed, communicated to the public or changed. It is forbidden to fully or partially reproduce, retransmit, copy, transfer or broadcast the information contained in these pages, regardless of the purpose or the means used to do so. The content may not be commercially exploited, reproduced, distributed, changed, communicated to the public, transferred, changed or disseminated in any other way without the company's express prior authorisation. BILBOKO HIRIBUS JASANGARRIA S.L. reserves the right to take any pertinent legal actions against anyone who breaches the rights of ownership referred to herein. BILBOKO HIRIBUS JASANGARRIA S.L. shall not be held liable, whether directly or indirectly, for any breach of intellectual and industrial property rights, the right to honour, the right to personal and family privacy, personality rights (photos), property rights or any other rights of a third party, by a user as a result of broadcasting, disseminating, storing, disclosing, receiving, obtaining or accessing the content.

5. Data Protection.

5.1. Data management responsibility.

The personal data collected through the website will be processed by BILBOKO HIRIBUS JASANGARRIA S.L., with registered offices at Calle Tellaetxebidea 3, Bilbao, 48015. Corporate Tax ID (CIF): B-95960308. Email address:


5.2. Purposes of personal data processing

Generally, the purpose of gathering and processing personal data is to enable us to: (i) Contact the user (ii) Adequately manage online ticket sales (iii) Adequately manage any consultations, comments, incidences or suggestions submitted (iv) Manage basic administration tasks (v) Provide added services and make improvements to our services and customer experiences on the website and (vi) Adequately manage browsing on the current website.

5.3. Lawful basis

The lawful basis for processing personal data are the execution of online ticket sale contracts, the provision of the transport services purchased and the legitimate interests of the company.

5.4. Recipients of personal data.

The recipient of the personal data provided is: BILBOKO HIRIBUS JASANGARRIA S.L. Registered office: Calle Tellaetxebidea 3, Bilbao, 48015. Corporate Tax ID (CIF): B-95960308. Email address: Data shall not be disclosed to third parties except where required by law. The Company agrees to respect the confidentiality of the data provided and use it only for the aforementioned purposes.

5.5. Rights for data subjects.

Data subjects may exercise their rights of access, rectification, erasure, objection, portability and restriction by contacting BILBOKO HIRIBUS JASANGARRIA S.L. Registered office: Calle Tellaetxebidea 3, Bilbao, 48015. Corporate Tax ID (CIF): B-95960308. Email, attaching in all cases a photocopy of their National Identity Document (DNI) or an equivalent valid document to verify their identity, and specifying which right they wish to exercise. Any data subject may, at any time and under the terms stipulated in the data protection regulations in force at the time, withdraw their consent for the processing of personal data. Data subjects have the right to lodge a complaint or claim with the Spanish Data Protection Agency ( In any case, the user will be accountable for the accuracy of the data provided and the company reserves the right to exclude any users who provide false data from its services, without prejudice to any other legal action that may be applicable by law. The user is responsible for communicating any changes made to the personal data provided.

5.6. Data retention period.

We only store users' personal data as required in order to allow us to use it for the purposes for which it was collected, and in line with the lawful basis for its processing. We will retain the personal data for as long as a contractual and/or commercial relationship exists with the user, or until the data subject exercises their right to erasure, cancellation and/or restriction of the processing of their personal data. In these cases we will keep the data duly blocked and make no use of it, for as long as said data may be required in the process of lodging or defending complaints or while its processing could be subject to any form of legal or contractual liability which would need to be responded to, and would therefore necessitate recovery of the data. The company will comply with the regulations in force in relation to its duty to cancel personal data which is no longer required for the purposes for which it was initially collected, and will block said data to allow it to respond to any potential liabilities arising from data processing, and only for the legal time limit stipulated for said liabilities. At the end of this time period, the data will be securely and permanently deleted.

5.7. Minors.

Children under the age of 16 must not submit any personal data without the consent of their parent or guardian. The company shall not be liable for any personal data sent by minors under the age of 16 with the appropriate approval.

5.8. Safety measures.

The company has adopted the security levels required by law for personal data protection based on the type of information gathered, but has also deployed other means and technical measures at its disposal to avoid unauthorised modification, loss, processing or access to the personal data provided. The company guarantees that it has taken the necessary security measures to safeguard your information and protect the confidentiality of the data you send us online.

6. Changes.

The owner of the portal reserves the right to change, limit or cancel the terms and conditions applicable to the aforementioned website. In any case, the conditions to be applied shall be the conditions in force when the customer completed the booking, or the subsequent conditions if these are more favourable for the consumer. BILBOKO HIRIBUS JASANGARRIA S.L. reserves the right to deny or withdraw access to the website and/or services at any time and with no prior warning if a user should breach these General Conditions.

7. Jurisdiction and Applicable Law

These conditions shall be governed by Spanish Law. Any disputes arising from these general terms and conditions shall be settled before the Courts of Bilbao, unless, in accordance with Royal Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users, the counterparty qualifies as a consumer or user, in which case the Courts corresponding to the consumer’s home address shall have jurisdiction



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