General Terms and Conditions


Introduction and general information



• Prices include VAT.

• Tickets can be bought on the bus itself and at approved points of sale. 

• Children and young people must be accompanied by adults holding the same type of ticket.

• Tickets are valid for one person only and may only be used on the service and the date indicated.

• No refunds or changes. • Please keep your ticket. If your ticket is lost or damaged, you will lose the right to use the service.

• The hop-on hop-off fare allows you to get on and off the bus as many times as you like over a 24-hour period.

• Changes to the services due to events or causes outside Bilbao City View's control will not entitle the passenger to a refund of the cost of the ticket. 

• There are complaint forms available to customers upon request.

• Bilbao City View reserves the right to change the itinerary, timetable or duration of the trip due to external or organisational circumstances. Said changes will not entitle the passenger to a full or partial refund of the cost of the ticket.

 The user or customer is hereby informed of these General Conditions, and has therefore been made aware of the conditions prior to the purchase process.
 Passes must be printed out and presented upon boarding the service.
 Complaint forms are available upon request.
 Lost property: If you think you have left an item on one of our buses, please send an email to:




 • For your safety, you must remain seated throughout the journey.

• You must keep your arms inside the vehicle at all times. 

• Do not open the doors unless the vehicle is stationary at the bus stop. 

• Do not smoke, eat or drink on board the vehicle. 

• No animals except guide dogs.



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Hop-On Hop-Off 24 Hours

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